Incompetent Nincompoops!
Recently a friend from Twitter asked me to do some work for her and for the job I had to use the ‘expertise’ of a second party to fulfill her needs.
I asked for sample colours of a particular fabric to be sent in certain shades for her to select from.
I received them and sent them on to her.
She was delighted with a particular colour, which I immediately ordered for her.
Insert Murphy here.
I took Brad to work with me the following morning and he was answering the phone while I was doing some paperwork. I could hear this “I think you should talk to Kerri”….. “No, I really think you should talk to Kerri”… “No, no, you need to talk to Kerri”.
I took the phone and there was a very agitated man on the phone.
“I’m really sorry”
I wait for the bomb to drop.
“I’m really, really sorry”
Uh huh…
“I sent you a sample that wasn’t available. That fabric is out of stock and discontinued.”
I’m sorry… WHAT?? I asked you for current stock and you went and cut a piece off a fabric that wasn’t actually there? How does that work?
*eye starts to twitch*
OK, so what other colours do you have? THIS one?
“No, it’s discontinued too.
How about THIS one?
“Um….
Sure… why the hell not, I’m not getting any younger and I’m sitting here getting nowhere.
Ten minutes later I get the promised phone call. It’s his boss.
“Hi Kerri, I’m really sorry”
Uh huh
“I’m really, really sorry”
Oh Jebus, here we go again. Stop grovelling, get some balls, and find me the fucking fabric!
So, long story short, I lost the order, have probably lost a future customer, completely lost my sense of pride in my work and have lost a good chunk of my reputation with it.
All because of one incompetent nincompoop!
The picture at the top of this page was taken from this site. I would like to stress that this company had NOTHING to do with the above debacle.
Hey I used the phrase ‘incompetent nincompoop’ earlier today too. They seem to go around in groups and make other people’s lives miserable! Sorry you had to go through this
Some similar happened to us when we were building the house..the day before the floor coverings were to go down the company decided they were discontinued..the fun and games started from there…*sigh*
Makes you wonder how some companies manage to keep trading doesn’t it?
woah, that completely blows